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Technical Service Representative

Responsibilities:

Essential Duties and Responsibilities:

  • Receiving and responding to dealer calls within a call center environment.
  • Gathering and proper documentation of product failure information.
  • Troubleshooting with the dealer technician to resolve issues with the product in the field.
  • Instructing new dealers on how to navigate Generac s warranty systems and submit claims electronically.

Qualifications

Basic Qualifications:

  • Associates degree or equivalent experience
  • 2 years related technical experience

Preferred Qualifications:

  • Bachelor s Degree
  • Bilingual Spanish
  • Strong foundation of basic mechanical and electrical (AC/DC) fundamental theory
  • Solid knowledge of engine maintenance and troubleshooting to include: air cooled, liquid cooled units, gas, diesel, LP and natural gas fuel systems
  • Excellent phone and customer service skills along with sound reasoning skills
  • Excellent verbal and written communication skills
  • Ability to stay calm in pressure situations
  • Computer knowledge and data entry skills


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