Service Parts Specialist


  • Organize and maintain service parts warehouse, establishing inventory locations to ensure efficient use of space and placement of service parts
  • Receive parts inventory through receiving and production line areas, performing material movements through MRP system
  • Perform cycle counts to ensure inventory accuracy and safety stock levels are maintained
  • Run parts shortage report on a daily basis, attend daily production meetings to advise Purchasing of shortages and confirm availability of on order parts
  • Review parts orders as received to determine availability and quality of parts
  • Follow established practice for confirming last minute, next day orders with Customer Service.
  • Stage orders for shipment, based on destination, size, weight, and priority status
  • Determine method of shipment and required packaging (crated, palletized, or boxed, etc), weight and size constraints are according to shipper s criteria and contact appropriate carrier (international, domestic, parcel post, UPS, etc) to establish pickup of orders
  • Process paperwork associated with shipment
  • Provide customer with quality parts by performing quality inspection of parts at point of receiving and staging, and inspection of final packaging prior to shipment
  • Practice safe work habits, follow safety guidelines and support company safety initiatives

Additional Responsibilities:

  • Requisition crating lumber, shipping containers, supplies as required for shipments
  • Verify receipt of incoming service parts inventory as to identification, quality and quantity
  • Maintain neat and orderly work area to promote an efficient and quality driven process
  • Work with Technical Support to develop and maintain inventory stocking levels and slow moving parts
  • Provide Logistics Specialist with carrier assessment as to reliability and condition of packages received by customer


  • High school diploma or equivalent -required and 1 year experience in a warehouse or inventory-related position or equivalent along with some assembly experience - preferred
  • Experience using Win Magi ability to use Win Magi as a tool for processing and locating parts strongly preferred.
  • Knowledge of various shipping regulations and shipping procedures
  • Ability to organize workflow and to prioritize based on level of urgency and importance
  • High level of attention to detail
  • Strong communication skills
  • Basic math skills and ability to work with numerical detail
  • Ability to operate a forklift-preferred
  • Ability to work overtime and/or nonstandard hours as needed
  • Demonstrated ability to work in a fast-paced, team environment

Physical Demands/Work Environment

  • Ability to push, pull and lift up to 50 pounds without assistance or equipment
  • While performing the duties of this job, the employee is
    required to use hands to finger, handle, or touch objects, tools, or controls.
  • The employee is
    required to stand; walk long distances; reach above shoulders; stoop, kneel, and crouch.
  • Specific vision abilities required by this position include close vision, depth perception and the ability to adjust focus. Hand/eye coordination is
    Handlers are required to turn and twist to ensure view all around at all times while operating equipment.
  • Ability to work within environment with fluctuating temperatures
    . (Seasonal climate changes)

(Occasionally=1-25% of the time; frequently=26-75% of the time; constantly=76-100% of the time)

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